Recent Posts

TAHOE VISTA: Commercial Building Restoration

4/4/2018 (Permalink)

Tahoe living has its own unique challenges when it comes to flooding and fire damage. We talk a lot about how Reno is prone to flooding because of the snowmelt, but during the change of the seasons, the snow melts into the Tahoe and Truckee areas first before it can get to Reno in the first place! Employees track in water and mud from outside, wind ushers in dead leaves and debris, and the carpets absorb all the detritus you can’t see.

“Having a clean and respectable workplace will not only enhance your professional reputation amongst visitors, but it will also build your morale from within, which will then ensure that your employees feel valued and cared for.” - Chris Valentine, Odd Culture

Many of our clients in the Tahoe area have taken steps with SERVPRO of Reno NW Truckee / Tahoe Vista to stop the growth of mold in their office spaces; we do remediate mold as well, but drying out the area BEFORE mold can start growing is essential for the health of the office, and the financials of it. Places like Eagle Peak Herbals, WP Property Management, Sierra Rural Electric Cooperative, and Realty World Lassen are taking advantage of our being “Faster to any size disaster” promise, and are enjoying the benefits of clean offices and working spaces.

We are firm believers that an ounce of prevention is worth a pound of cure; don’t wait until you see or smell mold. Instead, call the professionals at SERVPRO when mold-growing conditions like humidity and water damage infiltrate your workplace.

Getting Your Commercial Building or Office Space Cleaned: Is it Worth it?

4/4/2018 (Permalink) says that you shouldn’t “leave it up to the night cleaning crew to take care of your office. They will probably empty your trash and vacuum, but I assure you that detailed cleaning is not going to happen.” They later go on to say that the way to go about cleaning your office starts with you. So...

What’s Wrong With an Unclean Office Space?

  1. Clients and customers’ first impressions impact reviews and their willingness to use a company’s products or services again in the future. If it's messy, stained, damaged, or smells off, you are not getting the best impression possible.

  2. Healthy employees mean productive employees! In general, people prefer where they work to be clean and free of distracting messes, “When your employees are satisfied, engagement levels rise, and your corporate culture is positively impacted,” according to Action Clean Up.

  3. Maintenance: after a storm or unusual amount of rain, humidity rises indoors as well. Office equipment like copiers, fax machines, computers and other electronics run the risk of damage if humidity or water comes into contact with their working parts.

  4. Also from Action Clean Up: “Other important assets like floor tiles, carpets, and furnishings should be cleaned regularly to maintain their beauty and extend their useful life. Hard surface floors should have an even gloss, free of scuffs and black marks. Carpets need to be vacuumed frequently and should be free of spots and stains.”

While SERVPRO thinks regular office space cleaning is a basic responsibility of all movers and shakers, you’ve got a business to run, and spending time on deep cleanup is a waste! Let SERVPRO of Reno NW / Truckee / Tahoe Vista handle the deep cleaning of your workspace, so you can get back to business.

Bottom Line?

Getting cleaned up and ready to rock the business world is absolutely worth it. It makes you and your business look like the professionals you are, keeps employees and customers happy, and prolongs the life of business assets (be they electronic or not) after weather events. Give SERVPRO a call; you'll be glad you did. 

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274

And, stay in the loop on Facebook with us, too: SERVPRO10274

HELP WANTED: Job File Coordinator

3/21/2018 (Permalink)

SERVPRO OF RENO NW / TRUCKEE / TAHOE VISTA IS SEEKING: someone who has insurance, construction, and/or restoration experience. Must be great on the phone, have excellent analytical skills, be detail-oriented, and a serious multi-tasker.

Primary Responsibilities:

  • Maintain job files - WIPs
  • Monitor and ensure insurance requirements are followed
  • Prepare job file reports
  • Complete and review job file documentation for uploads and the audit process
  • Complete job file audit process
  • Review and validate initial field documentation
  • Create preliminary estimates
  • Perform job close-out

Position Requirements:

  • 2+ year(s) of insurance, administrative mitigation or construction experience preferred
  • Experience with writing estimates, job file processes, and quality assurance a plus
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate® and proprietary software
  • Minimum of HSD/GED preferred


  • 40 hours/week, flexible to work overtime when required
  • 8am - 5pm Monday - Friday


  • Dependent on experience

Job Type:

  • Full-time

Required experience:

  • Construction, Mitigation or Insurance expe: 1 year

Required education:

  • High school or equivalent

Job Location:

  • Reno, NV


For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274

And, stay in the loop on Facebook with us, too: SERVPRO10274

Can’t Get Over The Pass: What To Do in Truckee/Tahoe

3/14/2018 (Permalink)

It is that time of year when there just isn’t enough powder to ski and snowboard, but just too much to make driving back into town unsafe. Take it from the people who routinely take work in the Truckee / Tahoe Vista area; there are tons of things to do until road conditions get better!

  • Movies in Tahoe: Tahoe is an amazing hub of constant creativity and art. Diamond Peak shows local flicks for those days where you’re stuck in Tahoe because of road conditions.

  • According to “Even if the snow isn’t falling, temperatures can still be conducive to keeping things icy. Heavenly Village and the Village at Northstar both feature ice-skating rinks that provide a winter wonderland feel, even without the powder.”

  • Rest + Recover: If you’re feeling a little unwell for the altitude, there is a spa specifically for your ailments inside the Hyatt.

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274

And, stay in the loop on Facebook with us, too: SERVPRO10274


2/12/2018 (Permalink)

Are you looking for a no-nonsense job in the restoration industry? Join the team at SERVPRO. We’re looking for top-of-the-line, experienced people to fill the role of Sales and Marketing Project Manager.


SERVPRO of Reno NW/Truckee/Tahoe Vista is seeking someone who is comfortable meeting new people, who has excellent communication skills, and who is a serious multi-tasker. Are you self-motivated with superb interpersonal skills? You’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, and truly enjoys providing superior service. If you can stand back after a job well done and think “how can I do even better next time?” you’re our perfect fit.

SMPM’s are responsible for sales activity that result in restoration projects, daily oversight of those projects, and on-call duties one week per month which include first responding to emergency service jobs. You’ll be responsible for overseeing skilled crews, writing estimates, and decision making on how to best proceed with restoring commercial and residential properties to SERVPRO specifications and industry standards. 


The role of SMPM requires effective written and oral communication skills, experience in cleaning and restoration, the ability to travel locally and out of state when necessary and physical strength to regularly lift 50 lbs minimum.

A minimum two years of progressively responsible business-to-business sales experience
Experience with sales and marketing within the service sector
Experience in the restoration industry
A knowledge of estimating
Leadership skills
Superb sales, customer service, administrative, verbal, and written communication skills
Strong business and financial background and process-and-results-driven attitude
Experience in the commercial cleaning and restoration or insurance industry is desired
Working knowledge of current business software technologies is required
Bachelor’s degree in marketing or business or equivalent experience
IICRC certifications preferred
Ability to successfully complete a background check subject to applicable law

Pay Rate
Competitive base salary plus commission.

975 Terminal Way

Is It Black Mold?

1/10/2018 (Permalink)

Mold Remediation Is It Black Mold? #MoldRemediation starts by treating all molds exactly the same.

"Black Mold"-- the term conjures up images of hazardous material suits, apocalypse, and hospital beds. But what do we really have to be afraid of?

Black mold is a loose term, usually referring to the strain of mold called Stachybotrys chartarum, which--like many molds--produces mycotoxins, which can cause allergic reactions.

The Center for Disease Control says that "the common health concerns from molds include hay fever-like allergic symptoms. Certain individuals with chronic respiratory disease (chronic obstructive pulmonary disorder, asthma) may experience difficulty breathing." 

I see mold that is black in my home or office--is it Stachybotrys chartarum?

Without a mold test, it is impossible to tell. What you should know, however, is that a mold's color is dependent on a host of things, including the food source. Additionally, the colors vary by region. In the Amazon, mold is mostly orange. In the United States mold can be blue, green, white, soft yellow, et cetera. Mold's colors protect it from damage and offers a shield from the sun, other species of mold, and more as well. 

So not all mold that is black is Stachybotrys Chartarum, but all mold should be removed. Which means that it really doesn't matter what kind of mold you have.

What do you mean it doesn't matter what kind of mold I have?

Well, all mold should be treated with care and personal protective equipment should be used when removing it.

Additionally, the Center for Disease Control states that "hazards presented by molds that may produce mycotoxins [like Stachybotrys Chartarum] should be considered the same as other common molds which can grow in your house," and goes on to say that "It is not necessary, however, to determine what type of mold you may have. All molds should be treated the same with respect to potential health risks and removal."

Be sure to follow us on Twitter and Facebook for more information!

Humidifiers: The Downside

12/18/2017 (Permalink)

Winters are so dry in the Silver State, and in Northern California! Many of us turn to humidifiers to deal with dry sinuses, cold and flu season, or to avoid dry skin and related problems. Unfortunately, any time we write about water at SERVPRO, it means there’s about to be damage involved.

Too much humidity can cause mold to grow near a humidifier, or in a particularly humid room. That’s why we suggest turning on the bathroom fan when you take a shower, and using the fans over the stove (if you have a hood in your kitchen) while cooking.

Too little, and furniture, wood, and flooring can crack as they become robbed of moisture. You also get robbed of moisture, as dry air makes your body feel colder-- meaning you probably think of reaching for the thermostat or a space heater to keep warm. Not only are space heaters and turning up the thermostat expensive, but space heaters are one of the leading reasons for house fires, especially if you’re leaving them running for extended periods of time.

Managing the humidity in your home can save you from having to remediate mold, fire damage, and property destruction.

When it is ten to twenty degrees (Fahrenheit) outside, your home’s humidity should not exceed 35%. For every ten degree drop in temperature, subtract 5%; so, if it is zero to 10 degrees outside, 30% humidity is the highest you should have in your home.

Be sure to follow us on Twitter and Facebook to keep up to date on our latest jobs, home Do-It-Yourself tips and projects!

How Do I Stop a Broken Pipe From Flooding My House?

12/12/2017 (Permalink)

We hear it all the time when winter storms hit: "Temperatures dropped, winds battered my house, and now a pipe is leaking all over my floors! What do I do?"

It’s a good question! Despite all the waterproofing trouble you went to for the outside of your house, water still comes in. Sometimes the pipe bursts while you’re around, and you have some time to fix it before it gets worse. Other times, our pipes can be less than that forgiving. For when you have the time and are nearby enough to stop the busted pipe, here are some things you should do:

  1. Turn off the water! Provided getting yourself to the main shutoff valve doesn’t pose any dangers to yourself or anyone else, turning off the source of the water is going to be the biggest step in reducing the amount of water damage to your home.
  2. Apply a pipe connector! Having a couple of these on hand is useful for this scenario. Rubber pipe connectors will help stop any residual leakage after you’ve turned the water off. You would usually use these on the joint or near the middle. You may need to fit them properly to the pipe itself, so if you aren’t handy or are just starting out, move on to #3.
  3. Pipe wraps! These were made for the horror story of the burst pipe. You can find a pipe wrap at almost any home improvement retailer, and just need to place it according to the package instructions. These are pretty universal and versatile as they can go anywhere on the pipe for any kind of burst.

After you’ve stopped the leakage to the best of your ability, you should give your plumber a call to fix the pipe.

After that, your best bet is to call SERVPRO: drying out your house after a flood or leak is our forte.

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274

And, stay in the loop on Facebook with us, too: SERVPRO10274

Why Use Professionals for Mold and Mildew?

12/12/2017 (Permalink)

BACKGROUND: Mold grows in filaments called “hyphae”, and a network of these hyphae are called a “mycelium”. The "hyphal tip" is the part that eats bacteria.

Mildewcides work by killing the bacteria that the mold’s hyphal tip absorbs. What does that mean, exactly? Mildewcides first stop the growth of mold by preventing there from being a food source (the bacteria).

With regards to mildewcides in paints, those will prevent the growth of mildew and mold, but won’t stop or kill existing mold necessarily, so it is important to have your walls treated and washed BEFORE applying this kind of paint. (Don’t know how to treat your walls for such a project? That’s where SERVPRO comes in!)

There is a crash course in mold on our blog if you want to arm yourself with even more knowledge.

But what about existing mold? Well, if the mold is growing on a non-porous surface (think linoleum), the mildewcide will kill the mold, and when it’s removed, you don’t have to worry about regrowth. It is only on non-porous surfaces that bleach can be used as a mildewcide; for any other surfaces, professional-grade equipment and solutions are the standard.

On a porous surface (think wood) the roots of the hyphae are deeper inside, which means spraying and removing it won’t be as effective, and regrowth is a possibility. Letting a treatment sit over a period of time will discourage mold growth, and kill the roots of the mold inside the structure.

If you suspect a mold issue, let our skilled team of professionals at SERVPRO know. You can tell us online, by phone, or even on Twitter if you direct message us!

How Do I Waterproof My House?

12/7/2017 (Permalink)

Water Damage How Do I Waterproof My House? Waterproofing your home is essential to keeping everything important inside dry!

Fighting water damage starts before the first of our air movers ever even get to your home. Preventing water damage from water sources (pipes, hookups, etc) inside is an entirely different set of challenges, so we’ll focus on preventing water from outside getting inside in this article.

Making sure water doesn’t come in starts with the construction of your house. Check with your builder that a waterproof wrap is (or was!) used in the building of your new home. Popular brands include names like “Tyvek”.

Additionally, when cold weather rolls in, icicles tend to form. We tend to leave them there because they are pretty, festive, and (let’s be honest) a bit of a hassle to go around and knock down. Those festive little spikes are one way moisture stays on the eaves of your home, soaking through the paint, wood, and potentially inside to your insulation and drywall. This is especially common with attics. One of our pictures actually shows the process one homeowner had to go through with their house because of icicles being left on their roof. If you want to avoid having to go through the same process, be sure to knock off icicles when you start to notice them.

When it rains, one way we get moisture into our house is by leaving windows, sliding doors, or even (yes, really!) entryways open. Even if you think your windows are shut and locked, there is probably a thin gap between your window and the frame, or your door and its jamb. To combat moisture getting in, consider properly weather stripping around these common areas.  Relatedly, going around the wall-edge of these areas with some thick caulk is a good way to reduce the amount of warmth lost when you use your heater.

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274

And, stay in the loop on Facebook with us, too: SERVPRO10274