What our Customers say...

Testimonials

I wanted to say that Oscar did a great job for us.  He is polite, thorough and knowledgeable. I was very happy working with him.

While at work, I received notification from local dispatch of a house fire.  As a volunteer fire member, I have been to several house fires, but this address made my mouth drop, it was my house.  I rushed home to find the back side of my house on fire. With some help from neighbors and the sheriff's department we put the fire out before the fire trucks arrived, but the house was filled with smoke.  After the fire department pushed out the smoke, they left and my family was left with the question, "what now?".  We contacted our insurance within a couple of hours, SERVPRO had a team on site to begin cleanup, and my house is 90 miles from their office.  They immediately began to remove damaged items from and even removed water damaged floor and sheet rock.  They left around 8:30 pm that night and were back first thing Saturday morning.  Over the next several weeks, SERVPRO had a team at our house Monday thru Friday, eight hours a day.  I had no idea the damage that smoke causes to everything in a house.  SERVPRO boxed all of our belongings to be cleaned or disposed of.  When I say everything; I mean everything, hundreds of boxes (several hundred), and they did this with a great attitude and friendly demeanor.  It was so nice to have a company help us navigate this tragedy; I can't imagine trying to handle this alone.  From special equipment, to cleaning techniques, some things are better left to the experts.  After the house deemed "clean", SERVPRO returned all items and boxes to the house in good condition, or the same condition that it left.  We felt like our situation was a priority and that our questions and concerns were always addressed in a timely, professional manner.

 

Dan Murphy

Lovelock, NV

I called SERVPRO to clean my air ducts at a rental property.  They came out and got the job done right away, the tenant was very happy.  They've been a good tenant and this helped me keep them.

I had a huge water damage, SERVPRO responded quickly and dried out my basement fast than I expected.  

Recently had a client who experienced a water loss at 6am. Client called and SERVPRO came to the rescue after hours. I stopped by the client's house to deliver lunch and the client raved about the promptness and professionalism of service that SERVPRO provided, even at such an early hour in the morning.
Thank you to SERVPRO for taking such great care of my clients!

Jennifer Huang Agency, Farmers Insurance

Tahoe Forest Hospital has used SERVPRO’s cleaning services for several of our properties’, including furniture and deep cleans.  Their crews have always been very professional and the work performed is impressive.

 

Maureen B

Administrative Coordinator

Facilities Department

Tahoe Forest Hospital

On behalf of College Courtyard Apartments, Reno, Nevada, I would like to express our appreciation for the outstanding work SERVPRO members provided to us during the worst disaster to happen to our complex in 15 years of operation.

Unfortunately, we had a situation last winter when pipes broke due to freezing weather. We had used SERVPRO for smaller jobs and were very satisfied with their work, however this was an extensive situation, where we had 6 apartments almost destroyed by water damage that required many aspects of SERVPRO services. SERVPRO staff provided excellent attention from day one. From assessing the situation to protecting resident property, to demolition and removal, and daily monitoring and testing dryness levels, SERVPRO never dropped the ball. They were here every morning and through the day, for several weeks, always professional, always keeping us informed and while an extensive undertaking, they worked fast and efficiently and professionally. SERVPRO's professionalism and diligent workmanship helped make us confident in their abilities from start to finish and helped assure us that we had hired the best restoration company in town! We hope never to have to use their services again on such a large scale but we highly recommend SERVPRO to anyone in the moment they experience a sudden emergency. One month later, it truly was "like it never even happened".

Thank you to all your staff from Rick to Ryan to Jose, Juan, Mike and others who gave their best, we surely appreciated you!

 

Phyllis Snedeker

Property Manager

College Courtyard Apartments

SERVPRO is the only company we recommend to our clients that are in need of emergency repairs.

The clients have been very satisfied with SERVPRO’S emergency response time, even arriving at the home on New Year’s Day.  In my personal opinion, that kind of service is exceptional and unsurpassed. BRAVO SERVPRO!!!!

Sincerely,

Shari W

As the General Manager of the premier vacation home rental company in the Tahoe/Truckee region, I've been looking for a vendor to provide services in supporting our home maintenance needs to our homeowners and guests. I'm very happy to have found SERVPRO. They have been reliable in the services they provide and balancing the cost value without jeopardizing quality. Most importantly, they understand the value in providing a positive Customer experience to our Vacasa team

SERVPRO does a great job every time we call them in the event of an emergency and continue to help us until the problem is solved. They offer great follow up and customer service every time.

Had a bathroom flooded came right out cleaned up the water put their dryer on... Guys worked until around 4:00am to make sure the job was done right. Outstanding service. Would not hesitate to call again in the future.

SERVPRO did a great job cleaning the carpets in my rental house.

Window cleaning went well today, glad to see there are still vendors that understand the "Positive Customer Service" experience. 

We were extremely happy with the work that Angela and her crew did for us. The carpet looked like new after they cleaned it. Couldn't have asked for better service. Thank you.

I am writing this letter to commend Dennis and his crew for fixing the Sierra City Library Computer room.  We’d had a pretty bad leak from a water heater above, and required the ceiling and the floor to be replaced.  They came when they said they would, and they did a really great job.  The fix only took about a day and a half. 

Thank you all for your fast hard work getting our library back together.  Also for painting the new ceiling to match, and moving our book shelves back into that room.  We are open again and in business because of the fast great job you all did.

Our sincere thanks!

Mary W, Sierra City Library Station Manager.

We recently had an unexpected small flood in our kitchen. I had no idea who to call but remembered SERVPRO dealt with fire and water so I called them. They were quick to have someone out the same day to assess damage and let me know the next steps in contacting my insurance. Being my first home, I hadn't even considered it would be covered by insurance! They were efficient with demolition and worked easily with my insurance company. Overall it was easy to work with SERVPRO and mitigate the problem!

Just a note to say that I was impressed with the prompt service that your crew provided. They were professional at all times and set to do whatever was required. Even though the parameters of the job changed they were flexible and rolled with it and completed the job as needed. Shouts out to Matt and Oscar for crawling under the house in that horrible environment and gettin' it done. Angela was awesome as to getting the ball rolling. All involved were easy to work with and I would not hesitate a second to call on your services or recommend them to anyone in need.

Thanks, Sheldon