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SERVPRO of Reno NW/Truckee/Tahoe Vista / IICRC Certified Firm

3/5/2019 (Permalink)

Why SERVPRO SERVPRO of Reno NW/Truckee/Tahoe Vista / IICRC Certified Firm IICRC Certified Firm Residential and Commercial Clean Up after Fire, Smoke, Water Damage

SERVPRO of Reno NW/Truckee/Tahoe Vista is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Reno NW /Truckee / Tahoe Vista

SERVPRO of Reno NW / Truckee / Tahoe Vista specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Storms, Fires and Floods SERVPRO of Reno NW/Truckee/Tahoe Vista Has You Covered

3/5/2019 (Permalink)

Why SERVPRO Storms, Fires and Floods SERVPRO of Reno NW/Truckee/Tahoe Vista Has You Covered Storms, Fire, Flooding SERVPRO of Reno NW/Truckee/Tahoe Vista has you covered

SERVPRO of Reno NW/Truckee/Tahoe Vista specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit SERVPRO Reno NW/Truckee/Tahoe Vista, can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 775 747 2800

Commercial Restoration

2/28/2019 (Permalink)

Commercial Commercial Restoration SERVPRO Reno NW / Truckee / Tahoe Vista Commercial Emergency Response Team

Commercial Services

There's never a convenient time for fire or water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services, SERVPRO of Reno NW / Truckee / Tahoe Vista has the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

Locally Owned Company with National Resources

SERVPRO of Reno NW / Truckee / Tahoe Vista is locally owned and operated, so we are part of this community too. When you have a cleaning or restoration need, we’re already nearby and ready to help. We take pride in being a part of the Reno, NV community and want to do our part in making it the best it can be.

 We are proud to serve our local communities:

  • Reno
  • Truckee
  • Nevada City
  • Verdi
  • Kings Beach
  • Dollar Point
  • Northstar
  • Tahoe City
  • Loyalton
  • Portola

24 Hr. Emergency Water Damage Service to Your Commercial or Residential Properties

2/26/2019 (Permalink)

Commercial 24 Hr. Emergency Water Damage Service to Your Commercial or Residential Properties When it comes to Commercial or Residential SERVPRO Reno/Truckee/Tahoe is the 24 Hr. Emergency Service to Call

SERVPRO of Reno NW/Truckee/Tahoe Vista is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 775 747 2800

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Reno NW/Truckee/Tahoe Vista has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO Reno NW / Truckee /Tahoe Vista

SERVPRO of Reno NW / Truckee / Tahoe Vista specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Check Your Crawl Spaces and Basements for Water

2/22/2019 (Permalink)

With all the rain and flooding we have been experiencing, remember to check your crawl space for any water. The sooner the water is removed and the area is dried out properly, the less damages and costs will be involved. SERVPRO Reno NW/Truckee/Tahoe Vista has all the professional equipment you need to properly dry out any crawl space or basement.  If you need professional help, please give our team a call and we will be happy to be of assistance.  We are available 24/7 and have all the professional crew and equipment needed to dry out all areas that have water.  The sooner the water is removed and dried out the less chance of mold and damage to drywall and structure.  When it comes to water where it's not supposed to be, the faster you get rid of it and dry out the space the less damage and less money will have to be involved.

SERVPRO of Reno NW/Truckee/Tahoe Vista - Highly Detailed Work on Historical Home

2/20/2019 (Permalink)

Why SERVPRO SERVPRO of Reno NW/Truckee/Tahoe Vista - Highly Detailed Work on Historical Home Ceiling Water Damage in Historical Home

What do you do when your historical home suffers water damage and you want to save your antique molding? Call SERVPRO of Reno NW/Truckee/Tahoe Vista. We have a very detail orientated team that will make sure to save as much as physically possible.  On this job, all of the very ornate antique molding was saved.  Our crew meticulously hand cut out the dry wall around the molding.  They were able to save all the molding so the reconstruction company could build around it. This historical home in Reno kept all of it's historical value due to a very fast response from our SERVPRO of Reno NW/Truckee/Tahoe Vista.

How Do I Prepare For a Storm In Nevada

12/6/2018 (Permalink)

Storms in Nevada can be a daunting thing; we get such extreme weather here that the unique challenges our geography and climate present us with can complicate our preparation efforts when storms hit. 

According to Ready.gov, the best first steps you can take no matter where you are, are to set up emergency alerts on your phone and stay informed! Knowing the difference between "watches" and "warnings" is also imperative:

  • Severe Thunderstorm Watch - Tells you when and where severe thunderstorms are likely to occur. Watch the sky and stay tuned to NOAA Weather Radio, commercial radio or television for information.

  • Severe Thunderstorm Warning - Issued when severe weather has been reported by spotters or indicated by radar. Warnings indicate imminent danger to life and property to those in the path of the storm.


Firstly: you can expect high winds to down power lines here in the Reno/Sparks area, and in more residential parts of the Tahoe/Truckee area. This means services like internet, phone and television may be unavailable until the line is fixed. Do NOT touch a downed pole or line, or attempt to drive over them, or interact with them in anyway. Instead, alert authorities to the downed line, and never drive through flooded areas.

Second: We mentioned flooded areas; parts of Nevada (like Reno and Sparks) are in what is referred to locally as "the valley". This means that much of the rain and melt-water we get "up in the mountains" (think Mt. Rose!) trickles down, fills our flood drains, raises the Truckee river's water level, and potentially floods our streets. That's right; weather in the mountains very quickly becomes our problem down here. So, stay away from flood waters, and "turn around, don't drown!". Flash floods are common here, but casualties shouldn't be!

Third: High winds don't just affect communications around here, they also can cause power outages. We experience these with some regularity, but for a visitor or someone thinking of moving to the area, a power outage can be a jarring experience. Make sure you have a separate power bank to charge your devices from handy, restock your emergency supply kit, and ensure your car's gas-tank is full (gas stations use electricity to dispense fuel; if you don't have electricity, they likely don't either, so if you don't have gas, you can't get it from them!).

During the power outage be sure to stay calm, don't use candles as emergency lighting (fire hazard!), and keep informed with NOAA's safety tips and alerts. 

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274

And, stay in the loop on Facebook with us, too: SERVPRO10274

Caughlin Ranch Fire: A Personal Look Back

12/6/2018 (Permalink)

A few years ago, Caughlin Ranch caught fire in Reno, Nevada. Some lauded it as the "worst fire in Reno history". The day is November 18, 2011. It is a cold, windy day, but the wind only worsened the already burning issue at Caughlin Ranch. 9,500 people are being evacuated from the area. Smoke rises from the side of a charred mountain. Embers smolder in the underbrush. Sirens fill the air, and joining the red fire trucks is a brigade of bright green vehicles, heading in after them. One career and technical school--called the Academy of Arts, Careers, and Technology (AACT), had to suspend classes for the day, due to a significant amount of their students from the zoned school in the Caughlin Ranch area being unable to attend. An administrative staff member records a message for each student's household, and sends it out. Phones ring. Andrea picks up and hears the news; that classes have been cancelled, that Monday will be an 'A' day, and the schools thoughts were with the victims of the fire. She recalls: "Yeah, it was a day off, sure, but I was afraid for my friends the entire time," Andrea says, "but knowing that six years later, I'd be working with the people who helped get my friends' homes back together is beyond wild to me." Andrea, who goes by Andi now, works as SERVPRO's Marketing Support Coordinator. She wrote this article, and was delighted to share her story.

Water and Flood Damage In Truckee

12/6/2018 (Permalink)

Storm Damage Water and Flood Damage In Truckee All the storms this winter are going to cause a lot of flooding this Spring.

According to the Sierra Sun, "much of Northern Nevada set a record for precipitation this past water year, more than doubling the average in some areas," which means SERVPRO has been exceptionally busy with cleaning up water damaged buildings, homes, offices, and vehicles. In addition, the Mount Rose Snowline is moving uphill, meaning more liquid precipitation, and less of that precipitation falling as snow. Sad news for snowboarders, and anyone with property they'd rather keep dry. Chris Smallcomb from the National Weather Service's Reno office stated that "due to the previous record-breaking year and recent rains, the ground is saturated and flooding would occur more easily now." What you can expect from wetter conditions in a valley like Reno is snow-melt and runoff to damage foundations or soak lawns and fill up sidewalk drains. From the Truckee and Tahoe areas, you can expect that meltwater and runoff to reach your property first, and likely be the coldest. Much of it also comes in the form of rain, so you are more likely to have damage before anyone else in the valley does, since the Reno and Sparks areas have to wait for the snow and ice to melt into water before damage occurs. Smallcomb also says that a warning sign of incoming moisture is "atmospheric rivers coming off the Pacific Ocean, which can be projected five to 10 days out," so keep your eye on the news and the social media accounts of the National Weather Service. If you want to know more about atmospheric rivers, our blog has an article on what to expect from them and what they have done in the past: Atmospheric Rivers in Reno. Our social media is a great resource for up-to-date information about the valley floor, over the hill, and lake-side weather changes. For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO10274 And, stay in the loop on Facebook with us, too: SERVPRO10274

What Happens in a Wildfire Evacuation

12/6/2018 (Permalink)

Wildfire evacuations sound stressful and frightening. Knowing where to go an what to bring is a battle all on its own-- not to mention what you are meant to be doing during one. SERVPRO is committed to making sure that the people we serve are armed with as much knowledge as possible so that they can safely return to their lives after the wildfire "Like it never even happened." The first thing that will happen is fire officials will recommend residents leave the area as soon as possible to avoid being caught in smoke or fire, and to lessen the danger on the road for emergency vehicles. This is a "voluntary evacuation order". If you don't leave right then, and the fire worsens, other emergency services like the police may order you and any of your household to leave the area, for your safety. This would be a "mandatory evacuation order". Either way, once you are clear of the area, there will be a designated assembly area where transportation to a safer location will be available. According to Readyforwildfire.org, there are three steps for when you return home that you should be aware of: WHEN YOU RETURN HOME: Be alert for downed power lines and other hazards. Check propane tanks, regulators, and lines before turning gas on. Check your residence carefully for hidden embers or smoldering fires. Do you have a wildfire story you want to tell? What were your experiences with evacuations? Let us know on Twitter and Facebook!