What our Customers say...


SERVPRO did exactly what they said they would do.  Got the job done fast and done right.  I recommend them for any restoration project.

SERVPRO responded very quickly, communicated clearly what needed to take place.  I understood the process and timing it would take.   The team was very professional. 

"Thank you so much Erica for taking such good care of our home and our belongings. We appreciate your hard work and your professionalism!"

My local insurance agent gave me the phone number to SERVPRO after a water disaster in my master bathroom and hall. The SERVPRO team was here within a half hour. He explained what they would need to do, how he was going to do it and how long it would take. Great customer service from start to finish !
I have never had a need for this kind of company before, and hope I don't need them again, but I'm really glad they are here!

Great service and communication. If you ever need your home cleaned up after water damage call SERVPRO of Reno NW/Truckee/Tahoe Vista.

Oscar with SERVPRO was great!  Great communication.  Thanks!

I worked with a man named Bill Lopez on a job at my home. He and his crew were wonderful. They took care of business and kept me informed as to the necessary steps that needed to be done to complete the project. 

My local insurance agent gave me the phone number to SERVPRO after a water disaster in my master bathroom and hall. The SERVPRO team was here within a half hour. He explained what they would need to do, how he was going to do it and how long it would take. Great customer service from start to finish !

I have never had a need for this kind of company before, and hope I don't need them again, but I'm really glad they are here!

Bill at SERVPRO is your go to guy when ever you have the unfortunate experience of water or fire damage. He defiantly knows how to make you feel at ease showing you everything will be okay. 

Fantastic people and fantastic company. It’s hard when you need a service like this but it is nice to have kind caring people help you through the process. Highly recommend them.

"5 Stars!"

"I used SERVPRO to clean my items after they were smoke damaged in a fire. Erica was great at managing my job, and she even moved my things in the snow. Amazing!" 

" Josh was very professional, and clearly explained what I could expect to happen. He arranged to have a team come to my house within an hour. Next...Juan, Adrian, and Danielle arrived at my house. It didn't take long for my worries to go away. They respectfully introduced themselves and got right to work. I quickly saw that they worked clean and cared about doing a good, thorough job. They worked as a team, and the entire job was handled with care. I was completely impressed with the whole process, and I hope the individuals mentioned will be recognized for their excellent work. I have already told many others how impressed I am with SERVPRO. Thanks Josh, Juan, Adrian, and Danielle!"


Michael Ankenbauer | Quality Assurance Coordinator | 801 Industrial Boulevard Gallatin, TN 37066

"Mr. Marsh advised that he was very happy with the work the franchise performed, and wanted to call in to compliment them as he stated they were very fast, and respectful to him and his brothers property."

I am so happy to be passing on a positive review for one of our franchises!"

"Oh my goodness!  I just met with the team and they couldn’t say enough kind things about you and your team.  They really appreciated your wonderful hospitality!

Thank you for everything you did to make our event a success.


"Fantastic, and thank you for the follow up.

Mason and Edgar are two bright young professionals! Thanks again, Tim".

"Everyone that helped me did a marvelous job."

"Thanks for the great service!!!"

"Erica was so good! She labeled everything perfectly." 

"To the Reno SERVPRO team,

What a swift, and professional, experience with the SERVPRO of Reno East / Central Sparks team.

Liberty Hawkins (Property Manager, NevDex) and I have quite the mess in our parking lot on Sunday 2/11 from a neighboring medical office down the parking lot from us. Due to the abnormal winds that came up during the latter part of the afternoon, there was quite a mess building. Liberty contacted SERVPRO, and they immediately jumped to our rescue.

Mason, and a fellow crew member (my apologies for not recalling the young man’s name) were professional, polite, and both had bright and welcoming smiles and handshakes. They did not skip a beat to get out in the parking lot and start picking up the mess.

I would personally like to extend my gratitude to you, Reno SERVPRO of Reno East / Central Sparks. For ANY of my, or my offices, future cleanup needs, we will be 100% utilizing SERVPRO.

Very impressed. Thanks guys,


"Thank you very much, we really appreciate everything you guys did for us starting with the professionalism you handled everything and with the discount you give us."

"Yeah, you guys were fantastic, very professional, very patient."

Thank you guys for always getting back to me! I'm always busy with my work (I'm a lawyer) and you guys are always making sure to keep me in the loop when I have a moment to call from work. 

Had a [flood] in my house. Showed up within three hours of report (happened in the middle of night and SERVPRO is about 40 miles away in Reno). Went well. Had to put many driers in and under my house. Came each day to check how things were going. Were prompt and extremely courteous. Answered all my question. Worked around the dog, myself, and anyone else who dropped in.

Removed drywall, dried area with commercial fan, and performed mold removal and treatment. They did A great job, and would use again.

I wanted to say that Oscar did a great job for us.  He is polite, thorough and knowledgeable. I was very happy working with him.

While at work, I received notification from local dispatch of a house fire.  As a volunteer fire member, I have been to several house fires, but this address made my mouth drop, it was my house.  I rushed home to find the back side of my house on fire. With some help from neighbors and the sheriff's department we put the fire out before the fire trucks arrived, but the house was filled with smoke.  After the fire department pushed out the smoke, they left and my family was left with the question, "what now?".  We contacted our insurance within a couple of hours, SERVPRO had a team on site to begin cleanup, and my house is 90 miles from their office.  They immediately began to remove damaged items from and even removed water damaged floor and sheet rock.  They left around 8:30 pm that night and were back first thing Saturday morning.  Over the next several weeks, SERVPRO had a team at our house Monday thru Friday, eight hours a day.  I had no idea the damage that smoke causes to everything in a house.  SERVPRO boxed all of our belongings to be cleaned or disposed of.  When I say everything; I mean everything, hundreds of boxes (several hundred), and they did this with a great attitude and friendly demeanor.  It was so nice to have a company help us navigate this tragedy; I can't imagine trying to handle this alone.  From special equipment, to cleaning techniques, some things are better left to the experts.  After the house deemed "clean", SERVPRO returned all items and boxes to the house in good condition, or the same condition that it left.  We felt like our situation was a priority and that our questions and concerns were always addressed in a timely, professional manner.


Dan Murphy

Lovelock, NV

I called SERVPRO to clean my air ducts at a rental property.  They came out and got the job done right away, the tenant was very happy.  They've been a good tenant and this helped me keep them.

I had a huge water damage, SERVPRO responded quickly and dried out my basement fast than I expected.  

Recently had a client who experienced a water loss at 6am. Client called and SERVPRO came to the rescue after hours. I stopped by the client's house to deliver lunch and the client raved about the promptness and professionalism of service that SERVPRO provided, even at such an early hour in the morning.
Thank you to SERVPRO for taking such great care of my clients!

Jennifer Huang Agency, Farmers Insurance

Tahoe Forest Hospital has used SERVPRO’s cleaning services for several of our properties’, including furniture and deep cleans.  Their crews have always been very professional and the work performed is impressive.

Maureen B

Administrative Coordinator

Facilities Department

Tahoe Forest Hospital

On behalf of College Courtyard Apartments, Reno, Nevada, I would like to express our appreciation for the outstanding work SERVPRO members provided to us during the worst disaster to happen to our complex in 15 years of operation.

Unfortunately, we had a situation last winter when pipes broke due to freezing weather. We had used SERVPRO for smaller jobs and were very satisfied with their work, however this was an extensive situation, where we had 6 apartments almost destroyed by water damage that required many aspects of SERVPRO services. SERVPRO staff provided excellent attention from day one. From assessing the situation to protecting resident property, to demolition and removal, and daily monitoring and testing dryness levels, SERVPRO never dropped the ball. They were here every morning and through the day, for several weeks, always professional, always keeping us informed and while an extensive undertaking, they worked fast and efficiently and professionally. SERVPRO's professionalism and diligent workmanship helped make us confident in their abilities from start to finish and helped assure us that we had hired the best restoration company in town! We hope never to have to use their services again on such a large scale but we highly recommend SERVPRO to anyone in the moment they experience a sudden emergency. One month later, it truly was "like it never even happened".

Thank you to all your staff from Rick to Ryan to Jose, Juan, Mike and others who gave their best, we surely appreciated you!


Phyllis Snedeker

Property Manager

College Courtyard Apartments

SERVPRO is the only company we recommend to our clients that are in need of emergency repairs.

The clients have been very satisfied with SERVPRO’S emergency response time, even arriving at the home on New Year’s Day.  In my personal opinion, that kind of service is exceptional and unsurpassed. BRAVO SERVPRO!!!!


Shari W

As the General Manager of the premier vacation home rental company in the Tahoe/Truckee region, I've been looking for a vendor to provide services in supporting our home maintenance needs to our homeowners and guests. I'm very happy to have found SERVPRO. They have been reliable in the services they provide and balancing the cost value without jeopardizing quality. Most importantly, they understand the value in providing a positive Customer experience to our Vacasa team

SERVPRO does a great job every time we call them in the event of an emergency and continue to help us until the problem is solved. They offer great follow up and customer service every time.

Had a bathroom flooded came right out cleaned up the water put their dryer on... Guys worked until around 4:00am to make sure the job was done right. Outstanding service. Would not hesitate to call again in the future.

SERVPRO did a great job cleaning the carpets in my rental house.

Window cleaning went well today, glad to see there are still vendors that understand the "Positive Customer Service" experience. 

We were extremely happy with the work that Angela and her crew did for us. The carpet looked like new after they cleaned it. Couldn't have asked for better service. Thank you.

I am writing this letter to commend Dennis and his crew for fixing the Sierra City Library Computer room.  We’d had a pretty bad leak from a water heater above, and required the ceiling and the floor to be replaced.  They came when they said they would, and they did a really great job.  The fix only took about a day and a half. 

Thank you all for your fast hard work getting our library back together.  Also for painting the new ceiling to match, and moving our book shelves back into that room.  We are open again and in business because of the fast great job you all did.

Our sincere thanks!

Mary W, Sierra City Library Station Manager.

We recently had an unexpected small flood in our kitchen. I had no idea who to call but remembered SERVPRO dealt with fire and water so I called them. They were quick to have someone out the same day to assess damage and let me know the next steps in contacting my insurance. Being my first home, I hadn't even considered it would be covered by insurance! They were efficient with demolition and worked easily with my insurance company. Overall it was easy to work with SERVPRO and mitigate the problem!

Just a note to say that I was impressed with the prompt service that your crew provided. They were professional at all times and set to do whatever was required. Even though the parameters of the job changed they were flexible and rolled with it and completed the job as needed. Shouts out to Matt and Oscar for crawling under the house in that horrible environment and gettin' it done. Angela was awesome as to getting the ball rolling. All involved were easy to work with and I would not hesitate a second to call on your services or recommend them to anyone in need.

Thanks, Sheldon