What our Customers say...

Water Damage Testimonials

Remediation is always a challenge and SERVPRO Tahoe Truckee Vista did an excellent job of handling this problem at my mountain house. I especially appreciate the excellent customer service provided by Stephanie and Oscar !

I had a failed sump pump and thus had extensive damage under my rental property in Truckee. The insulation, HVAC ductwork was damaged and under the house was flooded. SERVPRO came in and did all the necessary remediation and completely removed all of the damaged materials possible and totally dried out the entire area. They installed all containment material to code and it was all like nothing had happened and good as new! I highly recommend SERVPRO and if you can deal with Mason, Stephanie or Preston, they are the quintessential professionals!

The office staff was very helpful when I called with question's about some water damage to my home. Always got back to me in a timely manner.

Great service and communication. If you ever need your home cleaned up after water damage call SERVPRO of Reno NW/Truckee/Tahoe Vista.

My local insurance agent gave me the phone number to SERVPRO after a water disaster in my master bathroom and hall. The SERVPRO team was here within a half hour. He explained what they would need to do, how he was going to do it and how long it would take. Great customer service from start to finish !

I have never had a need for this kind of company before, and hope I don't need them again, but I'm really glad they are here!

I had a huge water damage, SERVPRO responded quickly and dried out my basement fast than I expected.  

Recently had a client who experienced a water loss at 6am. Client called and SERVPRO came to the rescue after hours. I stopped by the client's house to deliver lunch and the client raved about the promptness and professionalism of service that SERVPRO provided, even at such an early hour in the morning.
Thank you to SERVPRO for taking such great care of my clients!

Jennifer Huang Agency, Farmers Insurance

SERVPRO is the only company we recommend to our clients that are in need of emergency repairs.

The clients have been very satisfied with SERVPRO’S emergency response time, even arriving at the home on New Year’s Day.  In my personal opinion, that kind of service is exceptional and unsurpassed. BRAVO SERVPRO!!!!


Shari W

Had a bathroom flooded came right out cleaned up the water put their dryer on... Guys worked until around 4:00am to make sure the job was done right. Outstanding service. Would not hesitate to call again in the future.

We were extremely happy with the work that Angela and her crew did for us. The carpet looked like new after they cleaned it. Couldn't have asked for better service. Thank you.

We recently had an unexpected small flood in our kitchen. I had no idea who to call but remembered SERVPRO dealt with fire and water so I called them. They were quick to have someone out the same day to assess damage and let me know the next steps in contacting my insurance. Being my first home, I hadn't even considered it would be covered by insurance! They were efficient with demolition and worked easily with my insurance company. Overall it was easy to work with SERVPRO and mitigate the problem!